Orders are delivered in 4 to 7 business days to your home.

Our "satisfied or refunded" policy lasts 30 days from the delivery date. Return shipping costs are at our expense.

If 30 days have passed since you received your merchandise, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in its original packaging, including the shipping box.

- To initiate a return, you must send us an email at hello@lanivu.com to request a prepaid return label.

Please do not send your purchase back without notifying us by email, as some issues can be resolved remotely by our technicians.

There are certain situations where only a partial refund is granted: (if applicable)
* Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
* Any item returned more than 30 days after delivery.

Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision regarding the approval or rejection of your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or Missing Refunds (if applicable)
If you haven’t received your refund yet, please check your bank account again first, the time for funds to appear is 5 business days.

Then, contact your credit card company, as there may be a delay before your refund is officially posted.
Next, contact your bank. There is often a processing time before a refund is posted.
If after completing all these steps and waiting 21 days, you still have not received your refund, please contact us at hello@lanivu.com.

Exchanges (if applicable)
We only replace an item if it is defective or damaged. If in this case you wish to exchange it for the same item, send us a return request by email to hello@lanivu.com. Do not return your package without making a request by email, as this helps us to organize better.

Shipping costs are at our expense.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over €50, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

DELIVERY (details)

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Orders are shipped in 1 to 2 days, then delivery is made by post in 2 to 7 business days. During periods of confinement (partial or total), year-end holidays, promotions, or Black Friday, delivery times may be extended up to 10 days.

Order tracking:

Please track your package via the "track my package" section. If the page does not load, contact us via email (hello@lanivu.com),