Shipping Policy

Processing and Shipping Times

- Orders are prepared and shipped within 1 to 2 business days (excluding weekends and public holidays).

- Including shipping time, delivery usually takes between 4 to 7 business days depending on the destination and the carrier used.

- During exceptional periods (end-of-year holidays, special promotions, Black Friday, etc.), delivery times may be extended by up to 7 additional business days.

Delivery Zones

We deliver to:

- Metropolitan France

- Belgium, Switzerland, Luxembourg, Monaco, and Andorra

Delivery Methods and Costs

- Shipments are made via Colissimo, La Poste, DHL, UPS or any other partner carrier depending on the destination and the nature of the order.

- Delivery is free, regardless of the carrier or the order amount.

Multiple Shipments

In some cases (gifts offered during special promotions, stock availability, shipping from different warehouses), items from the same order may be sent separately.
This ensures you receive the main product quickly.

Order Tracking

A tracking number will be sent to you by email after dispatch. You can track your parcel's journey:

- via the Shop app and the link provided in the confirmation email,

- or via the chosen carrier's website.

The tracking information provided by the carrier serves as proof of successful delivery.

Delays and Force Majeure

We cannot be held responsible for delays attributable to the carrier or due to force majeure events (strikes, bad weather, blockades, etc.). In these situations, our customer service remains at your disposal to assist you in tracking your parcel.

Incorrect Address or Unclaimed Parcel

It is the customer's responsibility to verify the accuracy of the delivery information provided during the order.
In case of an incorrect address or an unclaimed parcel, any re-shipping costs may be borne by the customer.
However, our support team will always do its best to assist you in these procedures.

Damaged or Lost Parcel

- If your parcel arrives damaged, it is essential to report it to the carrier and contact us within 48 hours with photos for justification.

- In the event of a lost or undelivered parcel, an investigation will be opened with the carrier. In accordance with French legislation, we will either resend the product or issue a refund, depending on the outcome of the investigation.